Director of Global User Research at Zendesk

As Director of User Experience Research at Zendesk, Aviva “Veevi” Rosenstein contributes to design and development of a powerful, flexible customer service and engagement platform that serves over 145,000 customers in 160 countries.Veevi began studying Web and mobile technology users while earning her PhD at the University of Texas.


By 2005, she was creating and sharing techniques for conducting user research in Agile development contexts. As a manager, she has created high performing UX research teams and programs at cloud companies including Yahoo Media, DocuSign, and Salesforce, delivering insights at enterprise scale.


Veevi’s passion is to help organizations better understand and empathize with the people who buy and use their technologies, inspiring those teams to design, build and launch great user experiences. 

San Francisco, CA 


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