Jorge Peñalva is the CEO of Lang.ai and cofounder of Séntisis. Originally from Madrid, Spain, he's been 8 years in the field of NLP since he graduated in a Masters in Computer Science from IIT Chicago. His first company Séntisis (2012) helps marketing and Customer Experience teams understand Spanish-speaking people's feedback and opinions in Social Media or NPS surveys with offices in Spain, México, Colombia and Chile. His second company Lang.ai (2018) is a SaaS platform to enable Natural Language Processing solutions to non-technical users. They've focused initially in customer service organizations with a growing amount of data helping them automatically structure their tickets.